The key mission of an enterprise technology support operation is to ensure high availability of business critical systems. But supporting customers of enterprise class technology providers involves many challenges, key amongst which are that customers are power users of technology, and systems exist in complex, heterogeneous environments. Technical support therefore requires a high level of technical competence and often involves multiple interactions, supported by a phased problem-solving approach.
ITAS Technical Support services offer exceptional technical skills and mature technical support processes – we are a specialist provider of offshore technical support services, creating and delivering knowledge-centric support solutions aimed at improving the end-user experience.
A Specialist in Product Support
Our experience with technical support helps us understand the technology intricacies, which commonly arise in product deployments across heterogeneous, distributed environments. Our high level of technical skills across various platforms, wide exposure to multiple deployment scenarios and creativity in problem solving help us improve the end-user experience.
In addition, our extensive access to qualified technology professionals, enable us to quickly train and ramp up expertise to meet consumer demands.
Transition and Delivery Model
Our mature support model, evolved over a seven-year period of offshore support experience, has enabled us to greatly mitigate the risks of outsourcing.